Privacy Policy
Last updated: March 4, 2026
This Privacy Policy explains how FlowBooks (“FlowBooks”, “we”, “us”) collects, uses, and protects information when you visit our website or use our accounting software and related services (collectively, the “Services”).
1) Information we collect
Information you provide
- Account information (such as your name, email address, and login credentials).
- Billing information needed to process purchases (handled by our payment processor; see below).
- Support communications (messages you send to us, including attachments).
Information collected automatically
When you use the Services, we may automatically collect basic usage and device information, such as IP address, browser type, pages viewed, timestamps, and referring pages. We use this information to operate the Services, improve performance, and help prevent abuse.
2) Payments
Payments are processed by Stripe. When you enter payment details, that information is submitted directly to Stripe and handled according to Stripe’s terms and privacy practices. Our website may receive confirmation details (for example, payment status, last four digits, and billing email) to provide receipts and account access.
3) How we use information
- To provide, maintain, and improve the Services.
- To create and manage accounts and authenticate users.
- To process purchases, send receipts, and provide customer support.
- To secure the Services and prevent fraud, abuse, or unauthorized access.
- To communicate product updates, service notices, and administrative messages.
4) How we share information
We do not sell your personal information. We share information only as needed:
- Service providers (for example, hosting, analytics, support tooling, and payment processing) who help us operate the Services.
- Legal and safety when required to comply with law, enforce our terms, or protect the rights, safety, and security of FlowBooks and users.
- Business transfers if we are involved in a merger, acquisition, financing, or sale of assets, in which case information may be transferred as part of that transaction.
5) Data security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
6) Data retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and the context of collection.
7) Your choices
- Account information: You may update account details through the Services where available.
- Marketing communications: If we send marketing emails, you can opt out using the unsubscribe link.
- Cookies: You can control cookies through your browser settings (note: some features may not work without cookies).
8) Children’s privacy
The Services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.
9) Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.
10) Contact
Questions about this Privacy Policy can be sent to: legal@flowbooks-software.com.